Legal

Privacy Policy

Work Decoded  ·  Effective Date: February 23, 2026

1. Information We Collect

1.1 Information You Provide

When you book a consultation or complete our intake form, we collect:

• Personal Identifiers: First name, middle initial, last name, email, phone number, mailing address
• Employment Information: Job title, company name, industry, employment status, union membership
• Situation Details: Workplace concerns, goals, and desired outcomes you choose to share
• Legal & Complexity Information: Whether you have consulted an attorney, documentation status
• Booking Preferences: Preferred dates/times, consultant tier, package codes
• Referral Source: How you heard about Work Decoded

When you communicate with us we may collect email correspondence, messages, and feedback. When you make a payment, billing information is processed securely through our third-party payment processor — we do not store your full credit card information.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect device information (IP address, browser type, OS), usage data (pages visited, time on page), and cookies to improve your experience.

1.3 Information from Third Parties

We may receive information from payment processors, scheduling tools like Acuity Scheduling, and social media platforms if you interact with us there.

2. How We Use Your Information

2.1 To Provide Our Services

• Match you with the appropriate consultant based on your needs
• Review your intake information to prepare for your consultation
• Schedule and conduct consultations
• Process payments and manage your account or packages

2.2 To Communicate with You

Booking confirmations, reminders, customer support, service updates, and marketing communications (only if you've opted in — unsubscribe anytime).

2.3 To Improve Our Services

Analyze trends and client needs, develop new services, improve our website, and collect anonymized feedback unless you consent to attribution.

2.4 To Comply with Legal Obligations

We comply with applicable laws, respond to legal requests, protect our rights and clients' safety, and prevent fraud or misuse.

2.5 SMS / Text Messaging Communications

By providing your phone number on our intake form and opting in, you consent to receive transactional SMS messages from Work Decoded, including booking confirmations and appointment reminders. Message frequency varies based on your scheduled sessions. Message and data rates may apply. You may opt out at any time by replying STOP to any message, or reply HELP for assistance. We do not share your phone number with third parties for their marketing purposes.

3. How We Share Your Information

We may share information only in these limited circumstances:

• With Your Consultant: Your intake form is shared with your assigned consultant, who is bound by a confidentiality agreement
• With Service Providers: Payment processors (Stripe/Square), scheduling, email services, website hosting (Squarespace), and analytics tools — only as necessary to operate our business
• For Legal Reasons: When required by law, court order, or government request
• In Business Transitions: If Work Decoded is involved in a merger or acquisition, we will notify you
• With Your Consent: For testimonials, referrals, or other purposes you explicitly authorize

4. How We Protect Your Information

• Encryption: SSL/TLS encryption on all data transmitted between your browser and our website
• Secure Storage: Information stored on secure servers with restricted access
• Access Controls: Only authorized personnel can access your personal information

5. Your Privacy Rights and Choices

You have the right to access, correct, or request deletion of your personal information. You can opt out of marketing emails at any time by clicking "unsubscribe" or contacting us at support@workdecodedhq.com

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client files are typically retained for 3–5 years after your last session.

7. Cookies

We use essential cookies for website functionality and analytics cookies (like Google Analytics) to understand how visitors use our site. You can control cookies through your browser settings.

8. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or website notice. Your continued use of our services after changes constitutes acceptance.

10. Contact Us